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maxapp and ntdll error
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Hi,
We are running Windows 7, office 2007, Maximizer entrepreneur 11 (installed 1 week ago), just installed Maxmobile on friday (not active tho).

since the install maximizer is crashing with following error details:

________________________________________________
Description:

Stopped working



Problem signature:

Problem Event Name: APPCRASH

Application Name: MaxApp.exe

Application Version: 11.0.2030.1623

Application Timestamp: 4c5205f5

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7601.17514

Fault Module Timestamp: 4ce7ba58

Exception Code: c0150010

Exception Offset: 0008477b

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 4105



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Any help would be appreciated...

Thanks in advance!


Mostly good at this stuff... but mostly need good answers too Smile
 
Posts: 5 | Registered: June 12, 2011Reply With QuoteReport This Post
Maximizer Specialist
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Its difficult to be sure about the cause but looking at your error message I am not certain that you have the latest service releases deployed. I suggest you uninstall Max Mobile and from add/remove programs repair your Maximizer Entrepreneur installation then install this update.

http://portalgd.knowledgebase....ticle=317609&p=13096

Then run the Maximizer live update process from Maximizers help menu which should detect whether you have installed the service release to Max Mobile and if required deploy this. If you can't seem to validate the Max Mobile release in this way then Ithink you should deploy the release from this link

http://portalgd.knowledgebase....ticle=316287&p=13096

Please be sure that you have not inadvertantly installed MaxMobile 10 which is a totally different product.
 
Posts: 729 | Location: PO Box 162,Newbury,Berks | Registered: January 03, 2000Reply With QuoteReport This Post
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There was a whole bunch of issues... mostly, in windows components, ALL the parts if IIS need to be checked off! and a full reninstall helped too.


Mostly good at this stuff... but mostly need good answers too Smile
 
Posts: 5 | Registered: June 12, 2011Reply With QuoteReport This Post
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