The user has maximizer(V 9.5) installed under there login but then was forced to change there login account. It seems Maximizer still runs but it appears that it points to her old logins folders under "document and settings" but when you start max exchange remote it says it's missing registry entries for max exchange, reinstall it. So I think there is confilct between the logins... her machine has not sync'd in a while they don't want to lose the data, Can I reinstall just the max exchange on the remote machine??? If not can I talk to the Purvasive.SQL to pull data???

Thanks,

dotnetmne
Programmer

When you install Max Exchange it puts lots of the settings it uses under 'HKEY_CURRENT_USER\Software\Maximizer Software' if you then log onto the machine as a different user those settings are no longer available.

You've got two option, the first is to export out that key from the old logins account and merge it in under the new one, this may work but it may not.

The second, and probably better option, is to uninstall Maximizer, delete the c:\program files\maximizer folder and all its contents and then re-install it. You will also need to create the user a new Max Exchange site on the Max Exchange Server and connect the Max Exchange on the remote as if it were a brand new install.

Also having this problem, but on 10.x installations. I have installed Maximizer 10 on 5 different machines. When I log on to any of the machines as a user without admin rights, maxexchange pops the same error as above. These are all Vista boxes and when I enable the UAC, then the maxexchange app will run. Incidentally, I do have ONE machine that works - and I have NO idea why. I have compared every registry setting on all machines, and all permissions settings.

Any help is much appreciated, I've been spinning my wheels way too long on this.

In order to make use of Maximizer it is recommended that a user be a local administrator. This gives them sufficient permissions to deal with the various requirements of Maximizer & Max Exchange.

Appreciate the reply, but I am just curious how many large organizations/enterprises allow their users to have admin rights on their machines?

Really though, this appears to be a UAC issue and not strictly admin rights. As even when that user is a local admin I still get the 'maxexchange settings are missing from the registry' error. Once the UAC is enabled, even without admin rights it launches right up for the users.

I am still awaiting a call back from Maximizer support on this. Their support is so responsive...

Update -> Not really sure how the UAC gets around it... But it appears that the MaxExchange app requires an elevated privilege to HKLM\Software.

Giving FULL Control to HKLM\Software\Maximizer does not matter. The user must have an elevated privilege to the HKLM\Software root key. I am not sure the least rights a user can get away with to that key for MaxExchange to work- but that is crazy...