Hi there

We have Maximizer 10 Group edition running a server due to be decommissioned. We have successfully installed Maximiser onto a new server and moved the SQL Express database to the new server by performing an SQL restore. Whilst the Master account works fine, all users that were created on the old server no longer work. I can see that there are no SQL users defined for them and hence why they don't work.
If we recreate the SQL accounts, they still dont work (i'm assuming there is some internal ID that links the maximizer account to the SQL account).

How can I get the new server operational with all accounts?

Hi there.

If you open the Maximizer Administrator and log into the database in question, then look in the Utilities menu you should see a synchronisation option. This option allows you to copy the user from the Maximizer Database to the SQL Server and link them up.

We are running the Workgroup edition and this is not an option (see attachment). Any other suggestions?

utilities_menu.JPG (15 KB, 36 downloads) Utilities menu optionms

Good Morning,

Maximizer 10 does not have a 'Workgroup' version, I think you may have the versions confused here I'm afraid.

That screenshot you posted looks like an old style pervasive (possibly 9.0 or 9.5) version of Maximizer.

I've attached a screenshot taken from the Utilities menu of a Maximizer CRM 10 Group Edition server.

Group_Admin.jpg (18 KB, 38 downloads) Utilities Menu (Max 10 Group)

mmm... I'm confused. See attached about screen capture noting that we are running CRM10 Group Edition.

AboutMax10.JPG (56 KB, 76 downloads) Help About Maximiser installed

Are you logged into the appropriate address book when you click the utilities menu? The extra options regarding syncing loging only appear when you are logged into an address book?

If you are logged in and still not seeing anything then my best guess is that you have an problem with the installation. I would suggest you contact you Maximizer business partner and engage them to re-install the software for you.