Whilst adding a new contact on an open address book the power cable was removed(kicked) from the PC.

The software is on a networked installation and I can no loger open this address book folder.

I have tried re-booting all machines to no avail

Any ideas on how I can resolve this situation will be greatly apprieciated.

Hi Colin

What version of Maximizer are you using?

Also is Maximizer starting at all? If so to what point in procedures?

Could you please give an exact error message?

Thanks
Polly
Support Manager

quote:

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Originally posted by CABC Support:
Hi Colin

What version of Maximizer are you using?

Also is Maximizer starting at all? If so to what point in procedures?

Could you please give an exact error message?

Thanks
Polly
Support Manager

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I am using release 4.0
maximizer is starting(we have several diffrent address books which are all OK) but when you select to open the address book which was open when the cable was pulled nothing happens, not even an error message.

Thanks Colin

Hi Colin,

Since your other databases are OK it sounds like you've damaged the database files in some way. I assume no one else (at other PCs can access the database either.

Assuming its damaged I suggest you start by retrieving a recent copy of the database from your backup tape to a different (New) Folder. With this type of problem I don't think the usual Maximizer Backup/Restore is going to help.

Before you do this you might just double check on your server that no other PC still has the database open.

Rename the Files MXZU.MAX and MXZM.MAX in the damaged database folder and copy in the same files from the database backup. I suspect this will probably solve the problem and you'll hardly notice the difference if the backup was recent. (ie. no lost client data).

If you still have a problem post an update!

Regards,

Ian Wallace
CABC , Newbury

Many many thanks,
the address book is now fine and it appears that I have lost no data.

Good work, Colin