We have recently upgraded to Max 10 from max 8. We use outlook as our primary mail source and would like to keep it this way. My question is we would like to save emails incoming and outgoing to clients however have been unsuccessful in being able to setup this function so as to do this. We have tried on a numbre of occasions but still cannot see the buttons in outlook that allow us to do this. Has anyone else had this problem and how do I over come it? For the set up we have been following the instructions in the MAx 10 handbook.

Mel.

Good Afternoon Mel,

It's quite likely that the problem is caused by MS Outlooks rather unfriendly approach to addon security.

The Maximizer toolbar integration in outlook relies on a specific COM Addin being loaded in Outlook, however Outlook generally refuses permission for COM Addins to load.

I would suggest that you ask your IT people to take a look at your Outlook Configuration, Security & Addins for Outlook 2003 or the MS Trust Center for Outlook 2007, and ensure the Maximizer COM Addin is trusted and enabled to load.

I was having a similar problem. After upgrading to Maximizer 10 in May and having no problems, about four weeks ago, Outlook 2007 email integration stopped working. Contacting Maximizer Support proved worthless (with the exception of being referred to this Forum!).

After viewing your suggestion, I went into Tools, then Trust Center, then Add-Ins to discover the Maximizer Add-in was unchecked. After checking it, everything worked fine.

Good job CABC. Maximizer could learn a few things from you about Customer Support!

David Z.

I am running Outlook 2007 and I can check the box in the trust centre all I want and the add-in still disappears as soon as I close outlook and reopen it. I have had similar problems with a couple of other Outlook add-ins.