I'm trying to find a way to have cases automatically escalated after a set period of time. Each case would need to be coded by company to a particular person. Maximizer support had me to check with KnowledgeSync, but their addon only sends out email alerts.
Maximizer support had me to check with KnowledgeSync, but their addon only sends out email alerts
No, Maximizer's Workflow Automation Suite (powered by KnowledgeSync) can do a lot more than just that. Ask your Business Partner about it, or maybe ask for details here. .
