I'm creating an Ongoing Automatic campaign to send a letter off to a new customer, followed by a follow-up call to ensure that they're aware of our full product & service offering.

To do this, I have created the campaign, and a template with the letter that I want to send. I add the test subscriber, and expect that a print job with the test subject's letter will print,so that I can verify the merged fields, etc., but no dice. Actually, for the longest time, the activity showed it was "new", now somehow, it's changed to "In progress", but there's still no print job.

IS the activity of an automated ongoing campaign a remnant of what was originally an email-only campaign? I ask because this activity is a print activity, but it has fields for "Emails Opened", "URL visits" and other such electronic format clues.

Anyway, why isn't my print job printing? I have the Fax/Print service configured and running (afaict) Can anyone help troubleshoot this?

Good Afternoon,

You can indeed make print actions part of an automated campaign, I would suggest that you start by going to the Campaigns area and create a new Automated Campaign Template, then you can start create the actions you need in the template (Print/Activity).

Still no dice.

I created a new Automated Campaign template that contained one print job, then launched a campaign from it, added myself to the subscribers, and hoped for a better result.

The activity showed status "New" for a while, then "In Progress" but no printing, and no logging of activities to the user (my) notes, despite the option being turned on for the campaign.

I have verified that the "DoNotSolicit" flag for the subscribed user (me) is blank (ie,. not enabled)

I'm using Enterprise 9.5

Sounds like you'll need to do some troubleshooting. In the Administrator module, check out the "Diagnostic" tab under

File > Preferences

.

Thanks Gord. In checking this out, I may have uncovered something odd.

The manual for the diagnostics settings show that I can set log levels for 6 different components, including EmailSvc & PrintFaxSvc. Under the diagnostics tab, though, I don't have the PrintFax (or Email) modules in the drop-down "Preferences for this module" Is that to say that something is missing, or is the PrintFax logging done within another module or facility? I can see activity on the MaMaster Log, but that would be expected, I think.

For the record, The Automated Services Tab shows that the PrintFax Service has preferences, which says to me that it's activated (as well, I have printed labels via Maximizer).

>I don't have the PrintFax (or Email) modules in the drop-down
>"Preferences for this module" Is that to say that something is missing

I would say so. My list has:

Maximizer (AMGR)
Administrator (ADMN)
Email Service (CMGR-Email)
PrintFax Service (CMGR-PrintFax)
MaAccess (MACC)
Outlook / MaxSync for Microsoft Exchange

>as well, I have printed labels via Maximizer

That procedure does not depend on the PrintFax service.

Thanks again, Gord. This is very likely the cause of my woes, especially if the label printing doesn't depend upon it.

I'll see about re-initializing the Print Service. Can anyone advise as to other causes of the missing module, or approaches to take in correcting it?

So, my bad, I was looking at the diagnostic log settings on my workstation, not the server. Once I checked them on the server, everything appeared to be copasthetic (sp?).

Interestingly, though, once I got the logging sorted out, I've found that the PrintFax Service is kicking an exception that results in an "ERROR".

I've pasted the log excerpt below, some duplicated lines removed. Is this an install problem? Software bug? Can anyone comment?

;-D

CURRENT FILE: workspace_multi.cpp
10:21:09 INFO [Line 1020] Processing workspace 'MainDB'

CURRENT FILE: workspace.cpp
10:21:10 EXIT [Line 802] CWorkspace::GetFaxPrintData
10:21:10 ENTRY [Line 1318] SendFaxPrint()
10:21:10 ENTRY [Line 1525] CWorkspace::MergeMSWordTemplate

CURRENT FILE: workspace_multi.cpp
10:21:10 ERROR [Line 670] EXCEPTION!

CURRENT FILE: workspace.cpp
10:21:10 ENTRY [Line 1318] SendFaxPrint()
10:21:10 ENTRY [Line 1525] CWorkspace::MergeMSWordTemplate

CURRENT FILE: workspace_multi.cpp
10:21:10 ERROR [Line 670] EXCEPTION!
10:21:10 INFO [Line 1097] Workspace 'MainDB' profiling report:
Track Calls Total Own Children
Time Time Time
00 TOTAL 0 0.000s 0.000s 0.000s
01 CAMPAIGN_SELECT 1 0.142s -0.208s 0.350s
02 GET_FIELD_VALUE 8 0.098s 0.000s 0.098s
03 GET_FIELD_VALUE_DB 4 0.098s 0.076s 0.022s
04 EMAILLIB 6 0.066s 0.066s 0.000s
05 ACC_UPDATE 0 0.000s 0.000s 0.000s
06 ADD_NOTE 0 0.000s 0.000s 0.000s
07 CAMP_UPDATE 6 0.044s 0.044s 0.000s
08 CAMP_SET_STATUS 0 0.000s 0.000s 0.000s
09 GET_CLIENT_FIELD 2 0.022s 0.022s 0.000s
10 GET_ADDRESS_FIELD 0 0.000s 0.000s 0.000s
11 PRINT_FAX_CONN 0 0.000s 0.000s 0.000s
12 PRINT_FAX_RESP 0 0.000s 0.000s 0.000s
13 PRINT_FAX_SEND 0 0.000s 0.000s 0.000s

Perhaps a simple question Rocquestar, but do you have a default printer configured on your server?

Hmm - Not a silly question...

The server has a default printer configured (which is a different printer than the one I'm using, but that likely doesn't matter). My desktop also has a default printer configured (which is the one that I'm trying to use).

You are talking about the default printer in Windows, not somewhere within Maximizer, correct?

Note two more things in the "Automated Services" tab of the Administrator module (File > Preferences):

1. You need to "Initialize Print/Fax Service" (button).

2. You need to "Activate services for the currently open Address Book" (checkbox).

Yeah, I thought that this was set, and it was. I reset it again, though, and restarted the software, just in case.

Still no luck.

I can do this outside of Max, I was just hoping to make it work.

What can I say, "it works for me...".

Maybe your Maximizer Business Partner can help you with this.

Yeah, been there, done that (It works for me).

Thanks for your help, nonetheless. I'll add it to the list of things to ask our support dude.