I am lookinf for a module so that the sales database can be used in conjunction with a Support consultant add-on. The consultants can then log calls, print job cards and invoices. Any ideas where I can find this?

Malcolm,

You can find FirstCall: Call Center / Helpdesk for Maximizer, at www.maximizerplus.com

FirstCall can meet your call center requirements.

The Insurers Advisory Organization ( an enterprise company which serves most insurance companies in Canada) is using a Call Center we implemented using Maximizer and FirstCall.

The call center is so successful that they have chosen to use Maximizer and FirstCall in all of their call centers in the rest of
North America.

-----------------------------
EXCERPT FROM INSURERS ADVISORY ORGANIZATION CASE STUDY
IAO Reduced Support Costs by Two to Three TImes

IAO has also realized savings, with support costs coming in two to
three times less expensive than with informal support. "Until we did
the math, we didn't realize the escalating costs of non-centralized
support," says Morris. "Now we have the information we need at our
fingertips. We know more about our customers collectively and have
the power to be even more responsive to customer needs. Our customers
are happier, and inquiries are turning into qualified leads for our
sales force.
-----------------------------

For more information go to www.maximizerplus.com.
There you can download a free trial version.


Malcolm: "I am looking for a module so that the sales database can be used in conjunction with a Support consultant add-on. The consultants can then log calls, print job cards and invoices. Any ideas where I can find this?"

Hi all,

CABC, owners of Maxtalk! also have a helpdesk product.

Quickdesk is very tightly integrated with Maximizer, I won't go into deep detail here but it is Maxexchange compliant and very easy to use.

Please call us on (+ 44)1635 570970 to discuss your requirements.

Regards,

Nick
CABC Support
(powered by Quickdesk )



[This message has been edited by CABC Support (edited 05 October 2001).]