Application Fails to start with Faulting module name: ntdll.dll

tinytNew Member

Tried the following:
- reinstalling
- installing patches/updates/SPs from their website
- installed windows updates as there have not been any lately
Application still won't launch but used to run just fine awhile back.
Here is the error message:

     Fault bucket 2349327987, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: MaxApp.exe
    P2: 10.0.2030.531
    P3: 4b9182f8
    P4: ntdll.dll
    P5: 6.1.7601.17514
    P6: 4ce7ba58
    P7: c015000f
    P8: 000845c1
    P9: 
    P10: 
    
    Attached files:
    C:\Users\USER\AppData\Local\Temp\WER2413.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\Users\USER\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_MaxApp.exe_7daab981ff3737c2a43a879a6b618a59aa99358_0e1e9efc
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 03047497-d504-11e1-aaef-00269e5e32c5
    Report Status: 0
    
    
    
    ---
    
    
    Faulting application name: MaxApp.exe, version: 10.0.2030.531, time stamp: 0x4b9182f8
    Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
    Exception code: 0xc015000f
    Fault offset: 0x000845c1
    Faulting process id: 0xff8
    Faulting application start time: 0x01cd6910d0435da7
    Faulting application path: C:\Program Files (x86)\Maximizer\MaData6\MaxApp.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 0e85df39-d504-11e1-aaef-00269e5e32c5

7/25/126:38 PM

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advocosupportMaximizer CRM Consultants

While you appear to have provided quite a lot of information it is still quite difficult to be sure the cause of this problem. Probably it is being caused by incorrectly saved settings associated with the screen layout.

If you are confident with editing the registry delete the entire key from HKEY_CURRENT_USER\SOFTWARE\MAXIMIZER SOFTWARE to effectively remove all your screen layout settings for the programme. If you are concerned about doing this you could export the key first as a precaution. Do not attempt this unless you are familiar with registry editing as deleting the wrong section of the registry could seriously affect the operation of your computer.

7/30/1211:39 AM

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tinytNew Member

I shall give that a try later.

I take it doing a full uninstall and reinstall does not remove such reg settings? Any idea why screen layout settings would cause this?

7/30/127:55 PM

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advocosupportMaximizer CRM Consultants

The screen settings become corrupt and Maximizer appears to attempt to position for Windows at locations that are not on your screen.

8/6/1210:29 AM

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