Campaign Manager not sending emails...

Instead open your administrator module. Under File and preferences go to the email service tab.
Change the value here from mail.whatever to the ip address. Stop and start the maximizer email service. You will also want to check that the IIS SMTP service has a relaying exception for the machine that hosts the Maximizer email service most likely your application server.

I've tried just about everything I can think of but no luck.

I wish where was some kind of troubleshooting document that I could use. I'm about to give up on the darn thing and call $upport.

-Jeff

Hi, Jeff. A couple of ideas:

- On the same tab where you fixed the SMTP server address, did you verify that "Activate automated email" is checked?

- Does the EMAILUSER for that Address Book have a valid E-mail address specified?

- Is the "Maximizer e-mail service" running under the .\administrator account (or something other than LocalSystem)?

- Have you enabled logging for CMGR-Email in...

File > Preferences > Diagnostic

...and checked the log file for errors?

1. "Activate automated email" is checked - yes.

2. EMAILUSER did NOT have an email address. I will try that next. I've noticed that I can't log into Maximizer using the EMAILUSER account. Is that normal?

3. The "Maximizer e-mail service": I created an administrator account called "maximizeremail". The Maximizer e-mail service starts up using "this account" and has no password.

4. ALL diagnostics are turned on to dislplay ALL messages in the log files. I keep seeing the following messages in my CMGR-Email log file (no errors):

07:39:30 INFO [Line 250] 0 email messages were sent successfully, 0 email messages failed.



SMTP Server Setup from IIS control panel:

1. IP Address is 192.168.1.100 (which is the IP on the server where Maximizer Ent. is running. IP is assigned by my router/firewall DCHP is enabled)

2. On the "Access" tab under Authentication I have "Anonymous" checked.

Under "Connection" button I've listed the following IP's: 127.0.0.1 and 192.168.1.100

Under the "Relay" button I've listed the same IP's just mentioned. The "Allow all computers which successfully authenticate to relay..." checked ON.

On the "Delivery" tab under the "Outbound Security" button, I have "Anonymous Connection" checked (i.e. no user name or password required)

Under the "Advanced" button I have "Fully Qualified Domain" set to "desktop" which is the host name on my server.

LDAP Tab: routing is off.

Security Tab: Only "Administrators" are listed. Should I list "maximizeremail" too?

Whew!...my fingers hurt now.

-Jeff

>EMAILUSER did NOT have an email address. I will try that next.

Actually, I'm not sure that it matters in this case. However, it can't hurt.

>I've noticed that I can't log into Maximizer using the EMAILUSER
>account. Is that normal?

I believe so.

>SMTP Server Setup from IIS control panel:

Your initial post said that you were using the PostCast SMTP server instead of the one included with IIS. Unless the PostCast server integrates itself into the "IIS control panel", then I'm confused. You might want to completely remove one of the two SMTP servers to prevent potential conflicts. In any case, can you Telnet to 127.0.0.1 on port 25 and establish a connection?


Also, I assume that you've tried creating a fresh new bare-bones campaign template to see if the troublesome one is corrupted somehow.

Does anyone know what these errors mean?

08:53:28 ================ OPENING LOG ================
CURRENT FILE: MaHost.cpp
08:53:28 WARNING [Line 2201] #2013: Driver connect error [Microsoft]
[ODBC Driver Manager] Data source name not found and no default
driver specified Error code IM002, native error 0!
08:53:28 WARNING [Line 2215] #2000: Failed to create a database
handle for DSN=MAP_jeffschodde;UID=JEFF;PWD=******;!

CURRENT FILE: DBPool.cpp
08:53:28 SUCCESS [Line 98] #4003: DBPool object created
for 'MaData6' with default ...

CURRENT FILE: MaHost.cpp
08:53:28 ERROR [Line 2153] #1017: Failed to identify the database
system type in MaHost::Init for DSN = !!
08:53:28 ERROR [Line 2153] #1017: Failed to identify the database
system type in MaHost:BLoginCheck for DSN = UID=JEFF;PWD=;!!
08:53:29 ================ CLOSING LOG ================

In the MxzDir.cfg file there are two parameters which I do not know
how to correctly set:

SERVICE_CMGR_USERID=
SERVICE_CMGR_PASSWORD=

The above errors began shortly after I started using different logins
like EMAILUSER. I got the idea because there's an entry in the
MxzDir.cfg file for the tutorial where:

SERVICE_CMGR_USERID=EMAILUSER
SERVICE_CMGR_PASSWORD=AQIAAAFoAAAApAAAWw6uaVID/IRDFCZehijTQk%2B4oZWE%
2BXwKFNqqNnvCDaYaCsHz%0AmjSI4HCDW%2BOTf97/%2B6xtbiTDkioh6ZNidJhJYg%3D%
3D%0A%20zH0rY0ixQdZZXao%3D%0A

Which leads me to believe that somehow they system creates this
information because the password appears encrypted.

Man, I'm getting burned out on this campaign manager...:-(

-Jeff

In the MxzDir.cfg file there are two parameters which I do not know
how to correctly set:

SERVICE_CMGR_USERID=
SERVICE_CMGR_PASSWORD=

Userid = EMAILUSER
Password = Make a new database copy the encrypted password from that database and paste it in the line here. It will be long, make sure you get it all.

Also make sure the EMAILUSER is enabled (it does not take up a license file. DO NOT CHANGE THE EMAILUSER PASSWORD.

Thanks Pillpopper,
Here's the errors I get now:

11:17:17 ================ OPENING LOG ================
CURRENT FILE: MaHost.cpp
11:17:17 WARNING [Line 2201] #2013: Driver connect error [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified Error code IM002, native error 0!
11:17:17 WARNING [Line 2215] #2000: Failed to create a database handle for DSN=MAP_jeffschodde;UID=EMAILUSER;PWD=******;!

CURRENT FILE: DBPool.cpp
11:17:17 SUCCESS [Line 98] #4003: DBPool object created for 'MaData6' with default ...

CURRENT FILE: MaHost.cpp
11:17:17 ERROR [Line 2153] #1017: Failed to identify the database system type in MaHost::Init for DSN = !!
11:17:17 ERROR [Line 2153] #1017: Failed to identify the database system type in MaHost:BLoginCheck for DSN = UID=EMAILUSER;PWD=EMAILSYSTEM;!!
11:17:18 ================ CLOSING LOG ================

What I did was make a copy of my "jeffschodde" database to "pinnacle". Then I opened the cfg file and copied those two parameters from the [pinnacle] section to the [jeffschodde] section.

I bounced the maximizer email service too.

Seems like the DSN is messed up. I don't know.

-Jeff

If you remove your DSN Maximizer will create a new one when you log in again. If it does not create a new one or gives you error codes. The user you are logging in as probably does not have sufficent rights to the Pervasive Registry keys. Test also if you can create a database in the pervasive control center, errors doing this will indicate the registry problem as well.

We also had big problems with Campaign Manager, but we got it working in the end, this may be of some use:


1. Check that the Maximizer email service is running on the server. Ours stopped when we changed the administrator password.
2. Check the properties in Administrator/file/preferences/email service. The email service computer should be the server computer with the Maximizer files on it.
3. Check the mxzdir.cfg file. (put \\poweredge\mxserver\mxzdir.cfg in the start run and then open with notepad). The information on that should be correct. For some reason our DB Server section was pointing to Gerry's laptop, we changed that to Poweredge. However I don't think it is advisable to edit this file.

Jayneeta