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You haven't said what product or version you're using, but with Max 7 I have a similar problem. It's an acknowledged but that Max ignores Outlook's HTML default and comes up as plain text. So what I have to do for each eamil is to use Format > HTML, select all text, then use Format > Style > Normal to change the body text all to Arial 10 point. Sounds like a pain but once you get used to it there's no big deal.

- R.

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