Madata6 Error

Try searching for *.TMP files and delete them all.

I would also reel off a list of Service packs to try, but they wouldn't be needed for WinXP.

Is everyone getting the MaData6 error?

or is it just a few key machines?

If everyone, then what about the possibility of somesort of corruption within your data?

A Backup and restore sort of re-indexes the data. An optimised backup and restore works or you could create a blank new Maximizer 7 address book and to use the file>transfer>addressbook entries from your current address book to a newly created blank one (do File>New Address Book prior to doing a transfer, so you have a new available empty address book), this one will be ok as long as there are no opportunities.

Or alternatively you could make a full physical copy of your data. Load Maximizer, go to File>Open Address Book>Highlight your database and note the folder location. Then close Maximizer, load Windows Explorer and browse to where it said your database was and right click on the folder and select 'copy' then browse to some where safe (My Documents perhaps?) and do Edit>Paste (this will paste a copy of your data somewhere else incase this doesn't work)

Next create an empty folder to put your impending backups into then load the Admiistrator Module, if it try's to open the address book go to File>Close Address Book, when not in an address book go to Utilities>Backup address book folder and select your address book. Click Ok to all questions, but when it asks which File you want to backup, select 'All'.

When asked where you want to back up to, you can click on 'Browse' and backup to the new empty backup folder.

Once this is complete, you can go to Utilities>Restore Address Book folder, it is probably best to select an 'optimised Restore' choose the effected database again and then select 'all' files again, and then restore to your address book. Regardless of the warnings about destroying data, you have an identical copy in My Documents (I hope!).

When asked to locate your backup browse to the new folder that you previously created and backed up to.

This should re-index your data, which will enable it to run more efficiently

Regards
Maxtalk Administrator

Everybody gets the error every know and then, there seems to be no pattern to it, which is the killer. Well the killer is when the MD gets it on his machine!!

We are running Sophos and intercheck is installed on each machine. I have now turned that off to see what happens.

I have done a restore before and that seemed to make no difference but I will try it the way you suggest.

I keep you informed.

Where should I look for the tmp files

Just run the Windows Search program and do a wild card search for *.TMP

Regards
CABC Support

Right deleted all the tmp files, I will let you know how I get along.

By deleting the temp files and doing a restore the number of times we get the error has reduced but we still get them, any further ideas?

the MaData6 error that occurs is a cloudy one, it can happen at the most unexpected moments, it is general the communication between the database engine (Pervasive) and MaData6 (Maximizer) getting interrupted by something going on in the background of the operating system.

You could try;

Rename BPWindow folder (in C:\Program files\Maximizer) to BPwindowX (if you are not using Orderdesk) or if Maximizer kind of runs ok, then you can disable it in File>Preferences and then restart Maximizer.

Shut down Virus Checker while using Maximizer (if not possible, then maybe just script blocking?)

Use the minimum amount of programs whilst using Maximizer, because resource issues have been known to also cause General Page Fault errors (MaData6 and Maxwin.exe errors).

Or you could try going to Windows Explorer, Copy and Paste as a Shortcut the file C:\Pvsw\Bin\W3DBSMGR.EXE into your Windows start up folder;

C:\Documents and Settings\All Users\Start Menu\Programs\Startup for Windows 2000 or XP

When it is in your start up folder, Right click it then select properties>Shortcut and where it says Target it should say;

C:\Pvsw\Bin\W3DBSMGR.EXE -SRDE

(You add the -SRDE)

its also a good Idea to install the latest drivers for the system devices, network drivers, e.t.c. As the faster the access to the data the less chance of getting a MaData6.dat error.

Also have you tried the latest Maximizer Service packs?

go to HERE and click the Service Packs link in the top right.

And download and apply the latest to all of your machines.

Regards
CABC Support

You are stuck with these. There is no fix, I have been working since January with max on this. the only work around is to use the Max editor for creating and reading emails and not the Outlook one. If your users will use this then you will find it works. Have patched up to hotfix 6 and also been sent a new madata6 exe from support which was actually worse. Start yelling at them I have, at least you will feel better.

I also am not aware of a fix for email based Madata6's but some of these other suggestions have been known to fix other causes of this error such as searching problems or document retrieval e.t.c.

Regards
CABC Support

The only thing that I have found is that the BPwindow solution fixes a problem with the normal.dot for Word in Office. This can get corrupted by Max and deleting the BPWINDOW stopped the problem because Office created a new normal.dot.

I will try what you have suggested. I would also like to point out that we are using max editor (a real pain) to try and limit the problems. so much for smooth intergation with outlook.

I will let you know how we get on.

I dont have the BPwindow folder you are talking about. Also we have Virus checking turn off for the last two weeks to prove its not that. On a side note the pervasive database pre load icon in the systme tray sometime does not turn green but MAX works fine. Latest service packs are loaded.

found the bpwindow folder and renamed. Still getting Madata 6 errors, however not has bad as before. Any more ideas would be great.