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Hi I am new to Maximizer and have just started using Max8 and it is a God sent that there is at least one forum, Maxtalk that can offer knowledge for Maximizer and I think this has been bourn from customer frustration with the lack of response from Maximizer to customer questions.

I have taken the time over the last week to go back over every post that Maxtalk has and it has filled in some of the blanks.

So thanks, Maxtalk people up front for your assistance so far.

Yes and I bet Max staff do come to the forum to review questions with out offering solutions.

Now I know with every program, shall we say their will be unique preferences for different contact mangers, so I accept there is always going to be some frustration with not having all the answers at your fingertips and will require some further investigation on knowledge bases.

So that’s why I opted for ordering the CD version with user manual, and the training CD to cover all the bases.

Now when it comes to the training CD is it absolutely CRAP! And should only be used as a coffee cup place mat. I had after settling in with the program intended to pass this on to our staff for training use, NO way better of with a whiteboard and marker pen.

All you get for your money on the CD is the mouse moving over the page showing you how to achieve a function. I find this amazing for such an organization, not be able to supply a trainings CD, which actually has a verbal explanation of the process as it proceeds through the lesson.

The people at Maximizer must still be living in the Stone age, it’s just beyond me how Maximizer could put its name on such a CD.

Yet it appears that the web site can offer a good spoof presentation with verbal explanation examples to get you in, so why can they not emulate this to a working training CD. Or is the hole enfaces on having to get a Max partner out so you have more debt than a third world country to get the training.

From the out set there appears to be several frustrating integrations for this program, and the most glaring, is the transferring of MS outlook contacts to Max, what the hell are these people at Max thinking of, even my AUS $15.00 palm data base program can transfer Outlook contacts seamlessly without having to go through such a ridicules exporting setup. This is version 8 of Max not 1.1 so they have had 8 times to fix this problem, I say get off your bums and sort it out Maximizer and move out of the dark ages.

Now for the clincher, as you get 30 days tech support on the 3 call to the Australian supplier in the conversation with the tech aid, it slips that there is to be new Max 9 not to be confused with the enterprise 9 already being offered and coming out in 2006.

Now I had to ask the question to the tech aid, if they know of a new version that’s going to be out soon, am I eligible to receive a free up grade to 9 considering the short change over time.

The simple answer to the was NO, with a long pause and a further comment that’s the way it goes, interesting when you consider I was going to present this product as a recommendation to be use with about 60 licenses needed.

Ok now for the fun stuff, as an Australian user of this program, no consideration has been taken to offer the option on the name view, who the hell ever wrights there surname first! Then their given names second, its a contact manager 99% of the time directed to sales, this is 1960 programming, can any one name a contacts manger now that can not offer this option for us Aussies.

My fix is, when using the crappie CSV transfer is to place the last name outlook field agent’s first name in Max field and fist name out look field agents the last name fields, but you must also go in to File on the tool bars then preferences- master and change the formatting option to

{Last_Name?} {First_Name?}
{Position?}
{Company?}
{Address_Line_1?}
{Address_Line_2?}
{City?} {State_Province?} {Zip?}

so you mail print is no Smith John , but will read John Smith, like nay sane person would wright in information as a contact.

Now I have one question only one for tonight, how do I get back the column setup tool onto the lower tool bars, I sort of clicked it a few times and its now gone and can not find any way to get them back on the address book bar and contacts bar. It’s bloody got me stumped! Eek
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>interesting when you consider I was going to present this product as a
>recommendation to be use with about 60 licenses needed.

FWIW, for a 60-user implementation you would be using Maximizer Enterprise (as opposed to Maximizer) anyway, so the Max8->Max9 upgrade path is a moot point.

re: name order - You did the import wrong. Try it again.

re: toolbars - From the Maximizer menu, try...

View > Toolbars > View

...and then choose "Docked in Window".
Actually the mnax 8 to max 9 path is of interest where you have had huge problems with outlook integration (as I understand 9 does the integration completely differently). I asked about service levels which allowed automatic upgrades and was told there were none on Max (Enterprise I believe is different. I would have been happy to take enterprise but was told I didnt need the overhead as we wouldnt use the enterprise features.
>Actually the mnax 8 to max 9 path is of interest where you have had
>huge problems with outlook integration (as I understand 9 does the
>integration completely differently).

Yes, they completely re-tooled Outlook integration for Maximizer Enterprise 9. I suspect that Maximizer 9 will use the same improved code base when it is released. But that was not my point.

Maximizer (as opposed to Maximizer Enterprise) is not appropriate for a 60-user site. To support that many users you would need a client-server database architecture, and Maximizer doesn't support client-server; only Maximizer Enterprise does. So Mark's complaint about not being eligible for a free upgrade from Maximizer 8 to Maximizer 9 is irrelevant. He would be looking at upgrading from Maximizer 8 to Maximizer Enterprise 9.
Hi Gord, thanks very much for your input, assistance and comments.

But I have to differ on the Max 8 to Max 9 upgrade as irrelevant. The issue is not how many licenses one may be purchased. It’s the knowing by the national distributor of the change without, I consider customer respect we are not talking about some CD game but along term investmnet.

Say it was you Gord handing over your money and then you find out the next day by the national resellers that just sold you version 8 only the day before, ver 9 was in the wind to be released and will fix some of the issues / deficiencies you have just called us about, would you not think this to be a direct slap in the face as a customer.Confused

Now if the supplier had said, look all we have available is version 8 but we are expecting 9 and it fixes a lot of what you have actually been asking about. If you were willing to order ver 8 to get started we would be willing to offer a special deal when 9 becomes available as an upgrade, considering the short period of time you will be running ver 8 and your support in purchasing our product.

That to me would be a good sound customer investment, don’t you think Gord? and bolster further sales of your product by developing a loyal customer following using honesty.

Don’t forget for us Australians we pay about 1.5 the times the price for software out of the US because of the US$ exchange rate, Max 8 cost $400 AUD including max link.

Additional questions on a further post.

Regards Mark
Hi, Mark.

>If you were willing to order ver 8 to get started we would be willing
>to offer a special deal when 9 becomes available as an upgrade,
>considering the short period of time you will be running ver 8 and your
>support in purchasing our product.

I have no specific knowledge of what Maximizer Software Inc. plans to do for the release of Maximizer 9, but I do know that in the past they have

- offered no-charge upgrades to purchasers of the previous version if that purchase took place within "n" days of the release date for the new version. IIRC, "n" is somewhere around 60.

- offered significant discounts on upgrades to the new version for users who do not qualify for a no-charge upgrade.

In your case it could simply be that the Maximizer sales rep was unable to offer you a no-charge upgrade from Maximizer 8 to Maximizer 9 because the release date for the new version has not been finalized.
[QUOTE]Originally posted by Gord:
Maximizer (as opposed to Maximizer Enterprise) doesn't support client-server; only Maximizer Enterprise does.

Sorry I am a relatively novice computer user but we use SBS exchange server for emails is that a "client server"? I only ask because the seller we used knew this and from what you say above shouldnt have sold us max, it should have been max enterprise.
>we use SBS exchange server for emails is that a "client server"?

Technically, yes, because a mail client (Outlook) is talking to a mail server (Exchange). However, that's not what we mean by "client-server" when discussing Maximizer. In this case we are talking about the database back-end.

Maximizer supports two database engines: Microsoft SQL Server, and Pervasive.SQL. Pervasive.SQL offers two versions of their product - the "Workgroup" version and the "client-server" version. Maximizer only supports the Pervasive.SQL Workgroup product, while Maximizer Enterprise supports both the Workgroup and client-server versions. (MS_SQL is client-server, so it is only available for Maximizer Enterprise.)

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