unable to connect maconfig data

quote:
Originally posted by rmdarch:
i got this message while opening Maximizer CRM today. Google this message and got into blogs suggesting i reload the software as a means to make it work again. is this good advice?


No. Usually unable to access MACONFIG is a networking issue.
We also experienced an "Unable to connect to MaConfig database" error message today after Windows7 updates were installed on 1 PC on our Network. MXZ Ent.CRM 12 was working perfectly before that install.

Advoco Thanks for the insight on the networking issue; Can you Please let us know what steps you recommend to take in order To Resolve this issue. Thanks!

The first step would be to check that the SQL Server instance that hosts your Maximizer database is actually running.   You can do this by following these steps on the SQL Server Box:

  1. Press the windows key (between CTRL and ALT on the  left of your keyboard) and R at the same time.  This will open the run dialog
  2. Type Services.msc in the box and click ok
  3. Find all services called "SQL Server" or "SQL Server ({instance name})" 
  4. By double clicking on them in the list, ensure that they are enabled , automatic, and running.



If these services are running then I would expect the problem is that the computer which is running Maximizer cannot reach the computer which is running SQL over the network.

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rmdarch
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