Whats the story behind the Multactive anual maintenance contract.Unlimited support calls via a dedicated Annual Maintenance toll-free phone for designated contacts to ensure your users are always up and running***
*** Priority technical support for Annual Maintenance customers is offered 8:00am to 4:30pm PT; does not include implementation/installation, database administration, system/network/network security configuration, software customization, or training (other than how-to questions). Designated contacts must be named help-desk individuals. Technical support policies are subject to change.
If support is only how to questions why pay for an annual Maintenace Contract. Multiactive want to charge me $4000.for a AMC. Plus I have to pay $$$ to a Business Partner for "REAL SUPPORT".
This is almost an impossible sell to my CFO.
Tell me what you guys think!!
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