Auto Escalation of Cases

selmerNew Member

I'm trying to find a way to have cases automatically escalated after a set period of time. Each case would need to be coded by company to a particular person. Maximizer support had me to check with KnowledgeSync, but their addon only sends out email alerts.

Any ideas?

11/14/088:33 PM

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Original Post

gordNew Member

quote:
Maximizer support had me to check with KnowledgeSync, but their addon only sends out email alerts

No, Maximizer's Workflow Automation Suite (powered by KnowledgeSync) can do a lot more than just that. Ask your Business Partner about it, or maybe ask for details here.
.

11/17/081:17 PM

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