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Thanks for your reply. I didn't really have anything in mind. I was wondering how I could overcome the fact that clients who want automated processes are choosing GoldMine instead. I have not personally played with the integrators toolkit very much myslef as I get my programmer to do those things. But I will get him to look into it for me. Thank-you smile
Hello, automated processes being a set of triggers that can be set off by forming an action that then in turn performs other actions. For example, whenever a new record is entered into the database and the Status field equals 'prospect', a welcome letter gets generated to the main contact of that company and sent to the printer.
I must admit, Max Action I have not really looked into. Is it in Max 2000?

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