Backup

assemblymaxNew Member

Hi All
I'm having a problem with restoring from a backup. We have a an Address Book that was wiped out in a drive failure, I restored an the book from our weekly backup and I got the book back but I can't open it. The backup is thru Nero and it copies the folder it doesn't make use of the Max's backup.
I have restored from these before by creating a new book and pointing it to the restored folder Max says that there are files in this folder and would I like to use them but this time Max thinks for a bit and then hangs.
I am using Max 8 retail with service release 2 installed, if anyone has any insight that would great.

6/15/064:24 PM

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advocosupportMaximizer CRM Consultants

Good Afternoon,

If the backup has been performed using Nero to copy all the files onto a CD the odds are that the files are set to read only. If you check and remove the read only flag you should find that Maximizer can then open the database without issue.

6/15/064:37 PM

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assemblymaxNew Member

I removed the read only flag and still no luck. Same as before I don't get an error it just hangs, when I restart Max it shows the address book in the list of address books but won't open it

6/15/065:26 PM

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roosterNew Member

Have you tried using the Max Backup/Restore utility from Max Admin on the data you restored from Nero? You don't have to log into the database first - in fact, it won't work if you do. My thought is that if there is damage to a user file it may be fixed that way, allowing you to log in.

- R.

6/15/065:40 PM

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assemblymaxNew Member

I'll give that a try

6/15/066:49 PM

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assemblymaxNew Member

I just tried doing a restore from Max Admin and I got a "Bad database Maximizer will now close" error.
At least now I'm getting an error message