Backup Fails

charlesNew Member

After installing Veritas Backup exc I realized that I have not been getting a decent Maximizer back up for sometime. The morning after Veritas ran it said the backup was complete but with a few exceptions. The exceptions were that some files were skipped and all of them were Maximizer Data files. There were 19 of them and here are a few: MXZC.MAX, MXZCS, MXZDIST.MAX, MXZO.MAX and so forth. The error given was that the files were in use. This was not the case as everyone had logged off.

I thought the problem was with Veritas so last night I backed up the address book doing a quick backup with the Maximizer utility. This failed as well with an error code of 25. This code says that possible causes are a full disk (it was not), the disk is write protected (it is not), the user does not have rights to directory (I do), and or the file is already in use. The file in use error raised my eyebrow so I checked my log reports before the Veritas install and sure enough the backups had failed because the file was in use.

This used to not be the case as I have successfully restored the address book from a backup in the past. Has anyone seen this error before or have any suggestions to eliminate this?

4/12/051:48 PM

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brianjNew Member

Charles,

I by no means an expert in back-ups but I give a try. What version of Max are you running? If you’re on SQL you’ll need a backup agent for Veritas.

4/12/054:34 PM

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charlesNew Member

Not on SQL and I am running Max 8. The puzzling thing is that according to my manual all users don't need to be logged off to perform a quick backup, yet I get what I think is that error.

4/12/054:47 PM

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brianjNew Member

Are you showing any .LCK files in the database folder with everyone out?

4/12/055:21 PM

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charlesNew Member

No and everyone was out, I didn't just go on the list of current users I walked the office to confirm.

4/12/055:25 PM

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roosterNew Member

We had the same problem when using NTBackup. It appeared that Pervasive was the culprit as it was not ending connections properly. In our case it was made worse by our use of Terminal Services (TS) - users were walking away from live TS sessions, connections were getting interrupted, they'd log back in and Pervasive would leave the old connections open. We solved the problem by setting up TS to automatically disconnect a user after X amount of time with no activity, then log their session off after an additional Y amount of time if they haven't reconnected. I've also heard of people in non-TS environments using a batch file to stop the Pervasive engine before the backup runs, then restart it afterwards. I don't have that batch file but someone should be able to recreate it for you.

- R.

4/13/055:01 PM

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charlesNew Member

I have always suspected that Pervasive was at the heart of the matter. I just can't figure out how to stop and start it.

4/13/055:11 PM

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gordNew Member

Hi, Charles.

Does it show up in the list of services when you type

net start

from a command prompt?

4/13/057:11 PM

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charlesNew Member

Yes Gord it does show up in the list of services

4/13/057:17 PM

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gordNew Member

>it does show up in the list of services

Excellent. A batch file consisting of the lines...

NET STOP "Name of Service"
NET START "Name of Service"

...should do the trick.

4/13/057:52 PM

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charlesNew Member

Thanks for the help but how do I get the batch file to run? Do I put it in as a scheduled task?

4/13/058:04 PM

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gordNew Member

That's a good way to do it.

4/14/0511:23 AM

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charlesNew Member

Did not work, the backup log still states that Maximizer has files in use so they were skipped.

4/14/051:10 PM

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roosterNew Member

Did you test the batch file independently to ensure (1) it works when run manually (2) the scheduling is working properly?

- R.

4/14/053:55 PM

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charlesNew Member

No and I know I should have done both but it was late and I was sure that I had this thing licked. I will ensure that it is working today before I leave. Has anyone ever seen something like this before?

4/14/054:13 PM

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roschNew Member

For our regular backup, we use Pervasive's backup function butil. This assures that open files can be part of the backup too.
Check out Pervasive Help for butil.

How it works for us:

First, create a list of files "addressbookfiles.txt" to be backed up e.g. all files in the directory
C:\Maximizer\AddrBooks\YourAddressBook
The list should contain entries with the full path name, e.g.
C:\Maximizer\AddrBks\YourAddressBook\MXZA.MAX

Then create a batch file, e.g. Maxbackup.cmd which you could run on a regular basis using Windows scheduler.

Our backup script:

*******************************************
:: Backup maximizer address book

C:\PVSW\Bin\butil -STARTBU @addressbookfiles.txt

If you want to use XCOPY:
xcopy C:\Maximizer\AddrBks\YourAddressBook\*.* \\Backuplocation\MaximizerBackup /c /i /e /s /m /y /z

If you want to use NTBackup:
ntbackup backup C:\Maximizer\AddrBks\YourAddressBook\ /j "YourAddressBook daily backup" /f \\Backuplocation\MaximizerBackup\MaximizerBackup.bkf

C:\PVSW\Bin\butil -ENDBU /A

*******************************************
End of script

Cheers

4/19/056:28 PM

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charlesNew Member

Thanks for all of your help folks. This issue is now behind me and its all due to this forum. Thanks a bunch

4/19/059:01 PM

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