Breaking Links To Word Document

breaderNew Member

Can anyone advise on this.

I use mail merge to insert contact details into documents.

Then, to break the links, I go to the Edit Menu and "Links" where I select all of the links and click on the "Break Link" button. I can see that the links have been broken because when I select the inserted data, it no longer has a grey background behind the words. Then I save the document.

My problem is that when I re-open the saved document, a message appears before it loads saying "This Document Has One Or More Links To Other Files. Do you want to update the data from the linked files?"

When I select yes or no and the document opens, and I again go to "Edit" menu, I cannot select the "links" menu because it is greyed out, indicating that there are no links to break.

How do I ensure that when the document opens this message does not appear?

Thanks,

Ben

7/4/065:28 AM

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advocosupportMaximizer CRM Consultants

Ben, the process you have described here is the correct way to go about breaking links in a word document.

All I can add to what you have already done is the following:

a. When saving the document make sure you Save As and save as a MS Word .doc file.

b. You check your Normal.dot file to see if there are any Maximzier link fields in that document.

Finally if the problem is still occuring could you let us know which version of Maximizer & which version of Word you are running, along with the installed Service Packs for each.

7/4/069:38 AM

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breaderNew Member

Dear CABC Support,

As feedback to you, I always save my documents using Save As, and there appears to be no links to Maximizer fields in my normal template (when I create a new file, there are no fields linking to Maximizer.

I'm using Word 2000 (9.0.6926 SP-3) and I'm using Maximizer 9 with SP1 installed.

I'd appreciate any feedback you might have for me on this issue, or resolutions.

Regards,

Ben

7/5/068:05 AM

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jamesmichellNew Member

Maybe better late than never, but a solution that works for me is as follows: in Word, to go to "Tools" and then "Templates and Add-ins". Press Delete which clears the contents of the first box named "Document Template" and then "OK". Now save your document. When you re-open it there should be no links pop up question. If there still is, then answer "No" to "do you want to update", and then save the document again.

3/22/0710:55 AM

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