Calculated lack of forum participation by Max Software

Oh! and where are the books that one would think would be written to support a program with 100,000's of copies being sold (THEIR FIGURES)

I share your feelings. TBH, I find it hard to recommend Maximizer to anyone, having found it and its support so limited, even for our tiny business.

I too find Maximizer's support pretty woeful.

Initially reported a problem on Feb 25 with Maximizer CRM10 Entrepreneur, it has taken until March 11, to convince Maximizer and for them to accept the existence of a bug with upgrading an address book from Maximizer 9.

At the present time, I am still awaiting a resolution for the problem!

I too am in the software marketing & support business and if I were to be providing the same level of support that Maximizer are providing, I wouldn't have any customers left.

Hi there guys, I think you may have the wrong end of the stick here.

This forum is operated by C.A.B.C Ltd, we are a Maximizer Business Partner, Maximizer Software do not have any involvement in it's running and as far as I'm aware they don't monitor it either.

Maximizer Software UK Ltd operate in this country using a number of Business Partners and they always suggest that your first port of call when you have queries surround the product is to contact the Business Partner you purchased it from, the business partner should be able to escalted a case to Maximizer if they need to.

As for training and the like, Maximizer is a complex product that requires a level of careful consideration and planning for it to be fully implemented and for you to achive maximum value. Again I would recommend that you discuss options with your business partner surrounding training and maybe design consultancy.

To also address the point related to Manuals and documentation. By default Manuals are not printed and supplied with v10, however if you have a specific need they can be ordered from Maximizer. However you should keep in mind that all these manuals are provided in PDF format under the Help Menu within Maximizer itself.

I guess that we get 30 days of free support with a purchase, so I just opened a ticket with Maximizer and they called back when I wasn't here. The service rep did leave me a message asking for the best time to call back. I am not your typical Max user either, having run a computer firm specializing in designing and selling similar systems, including being a Siebel reseller for two years and going through their technical training, plus FileNET for six years, ASP, database development, Windows and Unix stuff and who knows what else. If it were some kind of issue with permission on the database I would have already fixed my issue. I still like the product but I don't have the option of even purchasing support since I only have two users on the system. I may be worth moving to the enterprise product just for the maintenance support.

I just upgraded to V10 and wish that I hadn't done so. I backed up my address book to two different places and have considered going back to 9 because of my recent troubles, but would have data to enter now that has changed since the upgrade.

Thanks for the clarification CABC. Our beef isn't with you and I appreciate this forum.

I am with Stephen re "... not having any customers left". Until the last version I have been a Maximizer promoter. NO more.

I appreciate that CABC provides this forum, which Maximizer themselves should be doing. There should be a consumer warning on the Maximizer site advising customers to purchase through a dealer, "just in case you need support ...".

quote:

There should be a consumer warning on the Maximizer site advising customers to purchase through a dealer, "just in case you need support ...".

I doubt that even that would be of any use. At the end of the day in the case of a genuine problem, it still needs to go back to the developers in Vancouver and therein lies the problem.

I still have not had any response to the problem I have brought to Maximizer's attention.

I tolerated MAX9 but given the level of support (or at least the lack of it) I would not be recommend CRM10.

Ok people,

While we appreciate your need to vent somewhat this forum was not established as a venue for taking shots at Maximizer Software's policies and/or service.

We are locking this thread. Please do not resurrect it.