Campaigns stop working

andyfpNew Member

I am trying to send a campaign out which has over 9000 email addresses in it. When I ran it last night it had sent 1736 when it was suspended with the following error: Activity 'Dbase' suspended due to fatal error:
Email to 'email address' failed due to a Server error ' [Expecting Server response: 250] '

The CMGR-Email log reads as:

CURRENT FILE: workspace_multi.cpp
23:58:59 WARNING [Line 1707] Email to 'email address' failed due to a Server error ' [Expecting Server response: 250] '
23:59:01 INFO [Line 2036] Workspace 'Dbase' profiling report:
Track Calls Total Own Children
Time Time Time
00 TOTAL 1 146.106s 139.994s 6.112s
01 CAMPAIGN_SELECT 1 3.879s 0.001s 3.878s
02 APP_SELECT 1 0.012s 0.012s 0.000s
03 CS_EMAIL_SELECT 1 0.001s 0.001s 0.000s
04 GET_FIELD_VALUE 2850 0.676s 0.014s 0.661s
05 GET_FIELD_VALUE_DB 2750 0.661s 0.070s 0.591s
06 GET_UDF_BY_TYPEID 100 0.819s 0.819s 0.000s
07 GET_CLIENT_FIELD 50 0.591s 0.591s 0.000s
08 GET_ADDRESS_FIELD 0 0.000s 0.000s 0.000s
09 EMAILLIB 1 0.088s 0.088s 0.000s
10 ACC_UPDATE 50 0.538s 0.538s 0.000s
11 ADD_NOTE 51 1.183s 1.183s 0.000s
12 CAMP_UPDATE 1 0.034s 0.001s 0.033s
13 CAMP_SET_STATUS 2 0.041s 0.041s 0.000s
14 SEND_EMAIL_CONN 21 18.963s 1.155s 17.808s
15 SEND_EMAIL_SEND 50 2322.596s 66.658s 2255.938s
16 SEND_EMAIL_RESP 376 2281.308s 2281.308s 0.000s
17 PREPARE_ENTRIES 1 1.896s 1.370s 0.526s
18 PROCESS_ENTRIES 1 1.982s 0.926s 1.057s

I also ran a campaign a couple of weeks ago and got this error message: Activity 'Email 270510 A' suspended due to fatal error:
Could not connect to SMTP Mail Server 'smtp server', port '25'.

I don’t have the CMGR log for this error.

I have run smaller campaigns of up to 4000 email addresses with out problem.

Can some on please tell me what this means and how to fix it.

6/2/102:30 PM

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andyfpNew Member

Forgot to add that its Max version 10 I am using.

6/2/102:32 PM

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advocosupportMaximizer CRM Consultants

Hi there.

My guess would be that you are trying to send too many e-mails in one go and the SMTP server either cannot cope or has a block on it to prevent exploitation by spammers.

I would suggest you enable the Batch Sending Mode. Start the Maximizer Administrator and log into the address book in question, click File>>Preferences and go to the Automated Services tab and enable batch sending.

From here you can set the server to send a certain number of e-mails every x time interval.

So for example, set the batch size to 200 and the interval to 5 minutes, that way it will send 200 e-mails every 5 minutes and will hopefully not overload the SMTP server.

6/2/104:56 PM

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andyfpNew Member

Thank you for the response. I had the service cycle set to 50 every minute. I have no set it to 3 minutes and 90 mails. I will run another one tonight and let you know how it went.

6/3/109:11 AM

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andyfpNew Member

Last nights run failed again with the same error. Is this a max error, server error or email hosting error?

6/4/1012:35 PM

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advocosupportMaximizer CRM Consultants

Good Afternoon,

From the looks of the error you are getting it is a problem with the SMTP Server:

>Email to 'email address' failed due to a Server
>error ' [Expecting Server response: 250] '

This error is telling you that Maximizer has tried to contact the SMTP server but has received no response from the server within the allotted time-out period.

The second error you have in your post:

>Could not connect to SMTP Mail Server 'smtp
>server', port '25'.

Is telling you that the SMTP server you have specified either does not exist or is not accepting connections on the port you have specified.

I would suggest you talk to your mail server administrator and see if they can check the settings on the SMTP server and see if there is anything in it's logs that may help figure out what is happening.

6/11/103:54 PM

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