Cannot connect to address book

Hi Tony,

Can you give me this information:

What OS does the Workstation and the Server have?

Have you patched Entrepreneur with all the updates.

**** Best business practice, recommended by Maximizer themselves, is NOT to have the Windows Firewall enabled while on an Internal LAN.

Let me know and I might be able to offer further assistance

Hi Shawn

Server is Server 2003, workstation is XP Pro SP2

Couldn't find any updates for Entrepeneur. Ran the live update but no updates were found

Thanks

Tony

Hiya Again.

Another question.

For you Server 2003.

1) Do you have a full domain setup eg: AD, DHCP, DNS, etc?
2) In there any other software running that uses SQL Express that was previously installed before the Maximizer installation was run? If so, what software?

I might have a solution for you....

Hi Shawn

They have full domain setup & there is no other software using SQL Express. TIA

Tony

Hi Tony,

The fact that your server had no SQL Express on it prior to Maximizer, may have just shot my rescue attempt for you.

My research as well pointed to the particular port to be opened.

But lets look at this from another point of view.

1) does your server and or workstation have the windows firewall enabled? If so, on an internal lan, it goes against best business setup/practice to have this configuration, as port issues certainly arise

2) If you've already got the FW turned off, is the server properly patched with all the recommended Windows Updates?

3) What AV are you using on the server. I spoke with some of my collegues and there are certain brands of AV that may be playing around.

Let me know

Hi Shawn

I managed to work out what happened. It turns out that the workstation was on a different domain which was not apparent as the domain was named very similar to the main domain. We put the workstation on the same domain as the server & hey presto, it worked!

No explanation was given as to why it was on another domain but it was able to see other applications but it was not running any other SQL applications. I did have a quick look on the net to see if SQL can run on different domains but no easy solution was provided.

Many thanks with your help

Tony