Using Maximizer Enterprise 9.5.
Despite disallowing the entry of duplicates, the address book has ended up with several. Looking through them I see that one user has made updates to the original entry, while other users have made updates to the duplicate entries. I cannot simply delete the extra entries without losing data, so I would like to combine the entries into a single entry with all information in one place.
When I select all 4 of the nearly-identical entries, with the arrow targeting the original one, I click Edit, Combine Selected Entries. When asked to confirm combining "All 3 selected entries into the target entry" I click OK. Then when asked if I want to "use the main address of the source address to create a mailing address for the target entry" I can either click Yes to one, Yes to all three, or No to any of them, and get the same result.
None of the address data from any of the source entries copies over into the target entry. Why is this? What is the point of combining entries, if the information within the entries does not combine? I also find it odd that after combining four entries into one, all four of the original entries remain intact and unchanged.
Any ideas on this? Please do not recommend any add-ons, as they are simply not in the budget. Thanks much!
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