Create a case via direct SQL

hfnetNew Member

I want to be able to create a customer service case from an email. I have so far managed to establish whether an email is sent from an existing contact in order to either create a case or forward the email to our support staff, but I am having trouble figuring out the criteria for injecting the information properly into the SQL and actually having a new case created.

Can anyone assist? Many thanks.

2/16/0911:31 AM

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