CRM 10 Enterprise and MaxExchange Remote

Good Morning Chris,

The file does still exist under version 10 it is just called MXZREM.BIN as opposed to MXZREM.MAX. If you remove that file it erases all Max Exchange settings and allows you to do a clean configuration of a new site.

Thank you, I have found that now. New FTP details successfully being used. Is there anyway to make processing a big refresh via the internet resume ? or be more reliable ? Currently it gets so far, fails and then has to start again ...

When it comes to processing a site refresh out advice would be to always do it with the machine connected to the LAN as the refresh packets are quite large and it is easier to transfer them over a high speed LAN rather than an internet connection.

Your problem sounds like a partially decompressed packet or a corrupted packet, I would suggest you go to the Program Files\Maximzer\Max Exchange\INBOX\[Site ID] folder and look in there and in the trnsp sub folder, the packets should come in pairs each with a .att and a .hdr file. If you see any other files (like an .ENCRYPT file under v10 I believe) then you should remove them and restart Max Exchange Remote. This should allow it to resume processing.

Is it possible to move the files manually via another ftp client that can resume and then get exchange remote to process them ?

It is indeed possible to do it this way.

You can get a copy of the file from the server in the C:\Program Files\Maximizer\Max Exchance\OUTBOX\[Site ID]\Backup folder.

and where do i place the file on the remote machine ? and would exchange remote pick it up automatically and process it ?

think we need to seriously consider reverting back to 9, not been able to sync the remote machines since the upgrade, seems to download the packets fine, decompresses them, imports them, then nothing happens ... whenever we process packets again it says do we want to recover, answer yes it starts all over again ... answer no nothing happens ... sql server express seems to have slowed the whole thing down to a grinding halt ... all in all very frustrating ... if you have any ideas please help!

cheers

chris.

Chris, I would suggest that you contact your Maximizer Business Partner. Maximizer Software explicitly state that Maximizer CRM 10 is a product that requires a certified Maximizer consultant to install it, I would say that any Max Exchange system needs a consultant installation even more so than the normal ones.

You are probably encountering a problem with the configuration that a certified consultant could fix for you fairly quickly.

we are fairly familiar with sql server and upgraded 8 pervasive to 9 sql easily ... everything is working as per usual its just the processing of packets at the remote client end ... for a product that bundles sql server express with itself as the backend database it should install it without further configuration being needed, yet upon install we had problem after problem with it ... i am wiping one of the remote clients this evening and starting from scratch and i will note any installtion issues along the way ... this time i will avoid upgrading the old pervasive v 9 remote client address book and just create a brand new sql one with a big refresh and see if that makes any difference ...