CRM 11 printing issues w labels, envelopes and letters

My initial suggestion would be that you check the formatting preferences for addresses. I am guessing that you may find it is invalid in some way. In any of the recent versions of Maximizer you can do this by opening any address book record and clicking the preferences option. Make sure that when you test the format with the test button you are seeing the address correctly formatted with all the fields available.

If this is not the problem there could be an issue related to the printer driver.

i have the same problem however the printing problem just started. i can print a letter but hot list, calendar, and any other reports show up with the grayed buttons. prwviously they all showed up and all printed. did something changed in maximizer recently?

To print reports from Maximizer you must have 2 things: 1) valid print settings in preferences (previous post). 2) permission to print to the required destination.

Permissions can be checked by looking in Setup Users and checking on the access rights tab of your user record's properties (button). When you first open the access rights you will see your effective rights, if there are no ticks against the boxes for "allow printing to these destinations" then you will not be able to print out and menus will be greyed out.

If you are on a multi user system then you will need to speak to your system administrator to ask them to grant you the necessary printing permissions

The format test is correct and I still have the problem with my new printer. Any other ideas?

quote:

Originally posted by CABC Support:
My initial suggestion would be that you check the formatting preferences for addresses. I am guessing that you may find it is invalid in some way. In any of the recent versions of Maximizer you can do this by opening any address book record and clicking the preferences option. Make sure that when you test the format with the test button you are seeing the address correctly formatted with all the fields available.

If this is not the problem there could be an issue related to the printer driver.

I get a message saying my margins are not correct (but they really are correct) and it rejects everything I try to enter. For envelopes I had always set it for Avery #10 and it worked fine. Now that no longer works. Why would that be? What changed? What brought about the change?

You get this message when the margins are too small and you are trying to print too close to the edge of the page your printer is printing on. Increase the margins to slightly bigger than the sizes that are shown in the error message.