Default Address Book Entry

michaeljwolaverNew Member

For some reason our setting on Ent. 11 has changed when one of our users adds a new entry. The default entry shows "Contact Details" as "Public". However when she actually adds a new contact/company, it defaults to her name, not "Public". Any ideas on how to get this working properly? I thought getting the default settings to work would fix it but that does not seem to be the case.

Any thoughts on where we went wrong?

2/6/125:27 PM

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advocosupportMaximizer CRM Consultants

This is normally controlled by the default record for the user as you have correctly identified. However, in this case I suspect the user does not have the right to create public records. Check the rights on the user record.

2/13/1211:47 AM

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