DSN problem, can't open address book.

Are you saying that you can open other address books, but a particular one is giving you that message? If so, try this:

- If Maximizer is open, close it. Launch the Administrator module, then choose

File > Close Address Book

(If it is grayed out, simply proceed with the next step.)

- Choose

File > Open Address Book...

and select the address book in question. Notice that the path to the address book folder is displayed in the box at the bottom of the dialog. Right-click that box and choose "Select All", then right-click it again and choose "Copy".

- Click the "Remove" button in the dialog to remove that entry from the address book list. When prompted to confirm the removal click "OK", then click "Cancel" to close the dialog.

- Now select

File > New Address Book...

Type a name for the address book (can be the same as before), then right-click the "Location of Address Book" box and choose "Paste". Click "OK". You should see a message that says "Maximizer files have been found in the folder...". Click "OK" to confirm.

- Close the Administrator module and try opening the address book in Maximizer. Let us know how it turned out.

Sorry for the lack of clarity on my part. Unfortunately I can't open any of them, including all the tutorial/template ones that were included with the program. Will the steps above still work in this case or will I need to try something else?

thanks :-)

>Will the steps above still work in this case

Probably not. In that case your best bet is to uninstall Maximizer and the reinstall it. There are detailed instructions in the Maximizer Knowledge Base, specifically

Uninstalling and Reinstalling Maximizer 8:
support.maximizer.com/scripts/support.cfg/php.exe/enduser/std_adp.php?p_refno=040614-000004

How to uninstall and reinstall Maximizer 7:
support.maximizer.com/scripts/support.cfg/php.exe/enduser/std_adp.php?p_refno=020205-000004

How to Uninstall Older Versions of Maximizer:
support.maximizer.com/scripts/support.cfg/php.exe/enduser/std_adp.php?p_refno=011105-000008

Yay! Data retrieved! :-) Thanks so much for your help. I guess I should have just tried reinstalling to begin with, but I was hoping there would be a simpler way.

Cheers!