Hi,
We have just upgraded from Max 8 Enterprise to Max 9 Enterprise. The process was surprisingly smooth and all of our remotes were able to carry on synchronising without too much trouble.
However, we have noticed that some data has gone missing. Almost all of our contacts have lost their email addresses and the same applies to some UDF fields. Somehow I think that this is related to remote synchronisation but it's very difficult to understand exactly what the process could have been.
I can easily get the missing data by transferring / exporting from backed-up databases. What I can't figure out is how to get this into the current database without corrupting the (by now updated) other data.
In short, I want to extract some records from an old max database, ignore everything except the email addresses for the contacts and then use this information to insert the correct email addresses into my current database without affecting any other data within the current database.
I tried exporting ID, full name and email to CSV from the old database and then importing to (a test copy of) the current database but I just get duplicate contacts appearing with missing data in them (eg phone numbers).
I also tried transferring the entries to a new database with the objective of transferring again into the current database but transfer also copies all related contacts too (ie every contact at each company involved in the list to be transferred) which gives me much more data than I wanted to transfer. Experience with Max8 tells me that it is unwise to delete the not-needed contacts from the new database as it has the effect of deleting these contacts from the current database when re-transferring into the current database.
Anybody else had this problem and has a good procedure for this?
Cheers
Paul
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