I am getting an "Unable to connect to MaConfig database" error message today immediately after Windows7 updates were installed on 1 PC on our Network (mine). MXZ Ent.CRM 12 was working perfectly before the WIndows updates were installed. Additionally our other MXZ workstations can connect successfully to MXZ.

Can someone Please let me know what steps you recommend in order To Resolve this issue completely.
Original Post

Obviously we are a bit late replying to this, but for future readers,  the first step would be to check that the SQL Server instance that hosts your Maximizer database is actually running.   You can do this by following these steps on the SQL Server Box:

  1. Press the windows key (between CTRL and ALT on the  left of your keyboard) and R at the same time.  This will open the run dialog
  2. Type Services.msc in the box and click ok
  3. Find all services called "SQL Server" or "SQL Server ({instance name})" 
  4. By double clicking on them in the list, ensure that they are enabled , automatic, and running.

If these services are running then I would expect the problem is that the computer which is running Maximizer cannot reach the computer which is running SQL over the network.

Last edited by Advoco Solutions Ltd

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