Mail campaign not sending emails

ccoNew Member

I have Maximizer CRM 10 Group Edition. The email campaign used to work but stopped working recently. No email has been sent at all. I reset the emailuser's password to "EMAILSYSTEM" as directed in the Admin Guide and pressed OK to synchronize the password. Still nothing happened. I noticed that the "Maximizer Email Service" mentioned in the Admin Guide is missing from the services list. But I also noticed that there are two shortcuts named "Start Maximizer Email Service" and "Stop Maximizer Email Service" in the "Maximizer CRM" folder in the Start menu. When I click the "Start Maximizer Email Service" shortcut, it launched a program called "AutoProgService.exe." But the email campaigns are still going no where. Please help. Thanks in advance.

6/21/096:12 PM

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juanNew Member

I'm sitting with exactly the same issue... 10.5 R2

6/30/096:20 AM

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juanNew Member

What I found the issue to be was the settings on the Automated Services. Go to The Administator: File | Preferences and select the Automated Services Tab. Make sure the SERVICE COMPUTER is the exact 'computer name' of the server you are running the email services on. Also check the SMTP server name and SMTP port number. Specify Authentication info if need be...

Hope this helps, CCO!

6/30/097:53 AM

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advocosupportMaximizer CRM Consultants

Good Morning,

The Service Computer setting you refer to in the Maximizer Administrator is actually asking you for the name of the computer that has the Maximzier E-Mail Service installed on it, this e-mail service talks to the SMTP server you have configured in the Administrator.

You must ensure this service is running and that the server you are talking to is configured to accept Relay from the computer that has the Maximizer E-Mail Service running on it.

If after checking this you are still having problems I'd suggest you turn up the logging level of the Campaign Manager service (Logging is set under File>>Preferences on the Diagnostics tab in the Administrator) and run the campaign again. The logging should at least let you figure out where the problem is occuring.

6/30/099:25 AM

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