Max 11 Entrepreneur/Outlook 2010 problem when doing mass emails with templates

I actually contacted them about this issue four months ago and never heard back. I called again yesterday and was told that this is not a problem with the software and that i am the only one this happens to. This is not the first post on here about it.

It is frustrating because when it crashes, outlook logs who the email went to before the crash incorrectly and when you try repeated times to send the email, having to rebuild the list each time and remove contacts who outlook says it already went to, some people get the email repeated times, and others don't get it at all.

If anyone has any idea about what might help with this issue, i would love to have a solution.

You should be able to reliably use this feature to send small mail shots. If you are attempting to send large volumes of email then you may in our experience have problems which seem to result from the overall operation of trying to command hundreds of email, create, send instructions between Maximizer and Outlook. This is not necessarily a problem with Outlook 2010 and could arise with any email client as it seems to be due to the overall workload.

If you need to send large volumes of email we would recommend you consider purchase of the group or enterprise version of Maximizer which incorporates the email campaign manager component. This is specifically designed to facilitate the sending of large volumes of email without passing them to outlook and offers additional benefits such as "click tracking"

Rooster, can you please contact me privately? Perhaps we can compare notes. I am migrating to CRM11 and Outlook 2010 soon.

quote:

You should be able to reliably use this feature to send small mail shots. If you are attempting to send large volumes of email then you may in our experience have problems which seem to result from the overall operation of trying to command hundreds of email, create, send instructions between Maximizer and Outlook.

CABC, appreciate the response but I mentioned I had the problem sending to a group of 5 test email addresses. That's pretty small!

1) Is the Entrepreneur version the problem? The tech for one Max business partner said that was the issue.

2) What constitutes a "safe" size for a single shot? We were using Max 7 with Pervasive abd found we had to send 70 at a time. We could do it but needless to say that was apinful. I'd have thought newer versions would fix this sort of issue.

TIA - R.

Mike - sorry, just read your post. I don't see how to contact you privately. Let me know how and I will. Though if you have a question about Max you can ask it here and if I can answer it I will.

- R.