MAX 8 Orderdesk hangs when i click OK.

You know, i know a guy who knows the guy that created Maximizer, perhaps I can find out who if anyone is interested in calling him directly for these answers.

I have experienced the same issue today.

At some point today June 20 2006, this problem started happening. It seems to be date/time related, because I can make the lockup go away if I set the PC system date back to yesterday.

I guess this is Maximizer's way of forcing me to install Max Enterprise 9 that I bought last November but haven't installed yet...

David Thacker

ROFL, that fixed it... too funny, well not really. What made you try to turn back the windows clock? The whole sales department thanks you kind sir.

I just got my max 8 working the way I like it, I dont want to upgrade. I guess I can just turn the clocks back a year, then before I print orders I can manually change the date back on the order...

Is anyone out there using any integrated inventory programs with Maximizer?

I gave up trying to talk to Maximizer support after 1 hour on hold this morning. I imagine they had a few support calls about this...

I initially suspected a corrupted company database, ruled out by restoring from a backup and by trying old database on laptop. Next thought it may have been recent Windows Updates, ruled out by rolling them back on laptop. Came to the conclusion it must have been date related by starting Max 8 on old laptop that hasn't been turned on since last fall and seeing the same behaviour with old database and older version of Windows.

It affects the creation and importation of new orders and item inquiries, general inquiries seem fine. Once an order has been created/imported with an old date, you can then change the clock back to "now" and modify the order without problems.

Definitely a pain, and several lost hours of productivity...

David Thacker

It is a known issue and is connected to an issue with dates. Your local BP can get a couple of dll's that need to be replaced or it will be posted on the knowledge base soon. If you have no success with either you can contact me for copies

Got this email from Steve yesterday.

Good Afternoon Will,



I am writing to you in reference to the case you have open with us about your Orderdesk problems. I’m sorry for the delay in getting back to you but our helpdesk has been very busy over the last few days.



You have run into a known issue with the software, for which we have recently received a fix from the Manufacturer.



I have attached a zip file to this e-mail that contains the fix. All you need to do to apply this fix is follow the steps outlined below:



Exit Maximizer and shut down the pervasive engine.
Save the Orderdesk.zip file from this e-mail onto your PC somewhere.
Right click on the Orderdesk.zip and choose Extract All. Set the location to extract the files to c:\program files\maximizer\madata6\orderdesk & overwrite any existing copies of these files.
When the files have extracted reboot your pc.


Your orderdesk should now start functioning again.

I did get a zip file containing the fix outlined above in Steve's email, if anyone needs this particular one before it comes out in the knowledge base.

I have to comment on the usefulness of this awesome forum. Although I have not personally had any bad experience with Maximizer product support, they have a shady reputation for product support. I am now up and running just over 48 hours after having the problem reported to me.

I am very very grateful... sell sell sell!

The hotfix has been posted in the Maximizer support KB now.

David Thacker