MaxExchange Remote "forgets" synchronization path

roschNew Member

We are using Maximizer CRM 10 with MaxExchange. Never had problems with Maximizer Enterprise 8.

Now, MaxExchange Remote from time to time forgets how to do the synchronization.
1. After installation, it defaults to "Email synchronization" - thats fine
2. After setting up MaxExchange server for direct network connection and sending a refresh to the remote workstation, MaxExchange remote should after a while recognize this and start to synchronize using direct network connection. This kind of works also
3. From now on, it should always synchronize this way

But: After some time (a few days), MaxExchange Remote forgets this setting and again starts to do "Email synchronization" without checking the direct network connection. Both "Site name" and "Address Book" entries are empty in the MaxExchange Remote window.

This has happened for the second time now. Does anyone know how to teach MaxExchange how to behave?

3/10/089:18 AM

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gordNew Member

Hi, Roland.

That has been reported by other v10 users. It appears to be related to a machine going into "sleep" or "hibernate" mode while MaxExchange is loaded. For now we recommend the following:

1. Delete the MaxExchange Remote icon in the Startup group under Start > All Programs.

2. Keep MaxExchange unloaded until you actually want to synchronize.

3. To synchronize, open MaxExchange Remote. If packet processing does not begin automatically (i.e., if "Automatically transport packets and process data on Windows login" has been unchecked under "Timing Preferences"), click the "Process Data Packets" toolbar button to start processing.

4. When synchronization is complete, *shut down MaxExchange Remote completely* by right-clicking its icon in the notification area and choosing "Exit".

3/10/0811:22 AM

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roschNew Member

Thanks Gord, I'll try to do that.

What is the correct procedure for Re-Synchronization if MaxExchange Remote starts checking email again? Just wait?

3/11/087:14 AM

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roschNew Member

I still have trouble with the synchronization. After it "forgets" the network sync, I try to import the new packtes using manual import.

After a while, MaxExchange Remote requests "Insert first disk"

3/17/081:41 PM

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