MaxExchange Troubleshooting

rocquestarNew Member

Can anyone advise about troubleshooting a MaxExchange Remote site that's not synchronizing?

I have four remote users - three of them are working fine. The last one, though (who also, unfortunately happens to be 3000km away from me at the moment) has updated records, and runs his MaxExchange Synchronization (Process Packets) function twice daily, but the logs show that he hasn't connected in 2 weeks.

It appears to be doing something when he sync's, but no data is making it through.

I don't know if it's pertinent, but I had him look in

Maximizer/MaxExchange/INBOX/Trnsp
and
Maximizer/MaxExchange/OUTBOX/Trnsp

and they're both empty.

On the server, the INBOX folder for his site is empty, but the OUTBOX folder has some files that I suspect are packets.

Can anyone suggest an avenue to pursue?

;-D

3/23/096:06 PM

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Original Post

harlendNew Member

There are a coupel of log files on the server that you can look at and also one on the client. Go to this directory on both teh server and client:

:\Program Files\Maximizer\MaxExchange

On the client look for 'rmdmlog.txt' this will tell you what has happened on the client e.g. what packets have been synch'd and where it is going to.

On the server look for <Address Book Name>_log.txt and <Address Book Name>_packlog.txt, these will confirm whether the client has actually connected and transferred the packets.

Also, you could try recionnecting the remotes by doing the following in this web link. It has worked for me before:

support.maximizer.com/scripts/support.cfg/php.exe/enduser/std_adp.php?p_sid=lqhE_1xj&p_lva=&p_refno=020910-000001

5/5/092:33 PM

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