Maximizer 6 probs

kimNew Member

I am supporting a site that uses Maximizer 6. They have been using it to sotre documents into the letters file. This file is now over 4gb in size and keeps giving errors. When I backup and restore the file it comes back to life and will allow links to be added to docs but not whole objects. I tried to purge old documents but that too gives errors forcing me to backup and restore the file again to repair it. What can be done to rememdy this problem?

Help!

Kim

2/23/045:15 AM

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kimNew Member

Oops,

forgot to check the 'email responses' option so that if I get an answer here it will email me.

2/23/045:17 AM

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admin 2New Member

What sort of errors is it giving?

When you do a backup and restore you are in effect rebuilding the letters file, you lose any documents that were created after a corruption occured as the file is re-indexed.

What will probably need to be established is what is causing so many 'errors'?

Is someones machine excessivley crashing with documents open?

Regards
Maxtalk Administrator

2/23/042:24 PM

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kimNew Member

Datamanager returned an error code of 132
An unidentified error has occurred on the 'letters' file. This dialogue shows 3 times in a row.

2/23/0410:10 PM

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kimNew Member

It happens every time anyone tries to 'add object' into the documents area. It also happens if we try to purge old documents.

2/23/0410:12 PM

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gordNew Member

A search for '132' in the Maximizer Knowledge Base returned this article: http:// support.maximizer.com/scripts/support.cfg/php.exe/enduser/std_adp.php?p_refno=011105-000000

2/24/0411:56 AM

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kimNew Member

Thanks for that Gord. My theory was that that was the problem. I am very pleased that I now have proof. However, I am still faced with the issue that the purge function gets the same error and won't let me clear the file. I guess I am caught between a rock and a hard place.

It mentions that using btrieve 7 might help. Does that mean that using the pervasive engine from version 7 would work. IE load a different w3dbsmgr.exe?

2/24/0410:07 PM

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gordNew Member

>Does that mean that using the pervasive engine
>from version 7

No, it means telling the current engine to create files in v7 format:

If you make that change, restart the server, then do another backup/restore it should convert the files to v7 format.

(Remember that as far as we know this is still officially unsupported for Max6/ME6, so proceed at your own risk.)

2/25/0411:13 AM

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admin 2New Member

We have a site that runs Enterprise 2000 in V7 format, highly unrecommended but is stable enough for the interim whilst a budget for an upgrade is finalised.

As mentioned, tread carefully as you won't get any 'official' support

Regards
Maxtalk Administrator

3/4/0410:14 AM

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