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What version of Windows and Office are you using? I was doing fine with Max 5 until we upgraded to Windows XP and Office 2000, then Word would not integrate with Max 5.0. Because Max 5.0 was written before XP and 2000, it does not link to it properly which causes the crashes, or in some instances, no talking between the two packages at all.
Upgrading to Max Enterprise 7.5 solved the issue (although its an expensive solution :-()

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