Performed an Illegal Operation

francissNew Member

My computer will not let me open Maximizer. After I insert the password it comes up with the following error message. "This program has performed an Illegal operation" Details are as follows :-

"MAXWIN caused an invalid page fault in
module MAXWIN.EXE at 0177:0041f98f.
Registers:
EAX=00c2f7b4 CS=0177 EIP=0041f98f EFLGS=00010206
EBX=0000ffff SS=017f ESP=00c2f658 EBP=00000000
ECX=000007d1 DS=017f ESI=000007d1 FS=31e7
EDX=00000001 ES=017f EDI=000007d1 GS=0000
Bytes at CS:EIP:
8b 47 04 8b 2d 9c d5 77 00 33 db 3b c3 89 5c 24
Stack dump:
01198260 00000000 0000ffff 000007d1 00c2f7b4 00762cfb ffffffff 0041ede3 01198290 00466283 011982c0 0000026c 010b8b98 004d7ed0 000000dc 010b8b98"

All other users are fine. What do you think the problem is. It worked fine yesterday,

Cheers

6/4/027:12 PM

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Original Post

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advocosupportMaximizer CRM Consultants

What version of Maximizer are you running?

Is it version 6.0?

Do you use the OrderDesk or MaxAlarm and MaxFinder? If not turn off the MaxAlarm and MaxFinder programs down by your clock at the bottom right of the screen and delete them from your Windows startup folder (Start Menu>Programs>Startup) so they don't reappear next time you reboot windows

To disable the Orderdesk, go to Windows Explorer and browse to C:\Program Files\Maximizer\Plug-ins\BPWindow and rename the folder BPWindow to something like BPWindowX, so that Maximizer doesn't recognise it.

Regards

CABC Support
support@cabc.co.uk

6/5/029:46 PM

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francissNew Member

Thanks for getting back to me so soon.

I am using version 6.0

The PC that is having the problem hasn't got MaxAlarm or MaxFinder running in the startup menue. I have changed the name of the orderdesk folder but I am no better off.

I am still getting the same error message as soon as I log in.

Any other ideas on how to fix it.

Thanks
Fred

6/5/0210:59 PM

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maxheadacheNew Member

Does the pervasive engine load? (Little computer icon appears in the sytem tray with a plus symbol, red for loading, green for go).

if not, run "C:\PVSW\BIN\W3DBSMGR.EXE -btrv" at a dos prompt or Windows RUN prompt. Then run Max. This preloads the underlying db engine.

running sp2? it's recommended if you aren't.

running Win9x? have you tried rebooting?

6/6/026:34 AM

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francissNew Member

Yes the pervasive engine is running.

I have rebooted a few times but to no avail.

What is sp2?

Does it make a difference if this computer acts as a gateway for all other users?.

quote:
Originally posted by MaxHeadAche:
Does the pervasive engine load? (Little computer icon appears in the sytem tray with a plus symbol, red for loading, green for go).

if not, run "C:\PVSW\BIN\W3DBSMGR.EXE -btrv" at a dos prompt or Windows RUN prompt. Then run Max. This preloads the underlying db engine.

running sp2? it's recommended if you aren't.

running Win9x? have you tried rebooting?

6/6/024:55 PM

❤️ 0

advocosupportMaximizer CRM Consultants

Hi Franciss,

The problem sounds like a screen drawing problem, when Maximizer starts it reads from the registry where all the windows should be placed on the screen, if these places are invalid then Max will crash...

The fact you are the gateway to the database will not make any difference to this problem.

Drop us an Email to support@cabc.co.uk and we'll send you some more detailed instructions to fix the problem.

Regards

Nick Welburn
CABC Support Manager

6/7/0212:30 AM

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