Maximizer 10 Entrepreneur Problems

quote:

over what is for us the users of the product a stressful time

How would you rate the service?

We used another crm software at my old job, we went 2 weeks without any support. I won't name the Vendor but they are pretty well known.

I am thinking about buying maximizer for my little business, I had heard nothing but great reviews about the product.

I think all softwares will go wrong if you don't know what you are doing. I have been doing some fishing around and to be honest, I think maximizer crm is for me. How much did you pay for support?

Is it charged by the hour? or is it a years agreement. Either way I would rather buy it and have it there rather than go through the hassle.

Glad you got it fixed at the end.

Hi mdbhossain,

Firstly I can only agree that Maximizer is the best CRM product on the market. I have been using it since it was a DOS product and upgrade every 2 or 3 years, usually when there is a major reason to.

What has happened in the CRM market is the products have become seriously more complicated. Meaning it is very difficult to get the product going straight away on your own. However, my experience this time was that a clean computer gave me a simple route to success.

I did not pay for the support I got, simply because I had only just bought it and could not get it going. However, like all support on computers the danger is that you may have something on your computer that is causing the problem. As mentioned for me it seems that it may have been part of Maximizer version 8 which will not work on a Vista machine.

As a suggestion, why don't you download a copy and install it, to see how it goes. If you have used a CRM then you should be able to get your head around it. However, what you will find over the two main rivals is that it has a neater and simpler method of storing data such as contact made, emails, faxes, quotations sent etc. This means that for me I can easily bring up every conversation, fax, quote, letter over the last 12 years within seconds. For someone who easily forgets this is a fantastic facility.

One word of advice, make sure you follow the installation instructions to the letter. Don't just skim over the words, make sure you do exactly as it says. For example in one part you need to change the directory from the prompted one on the screen. Following the instructions seems to allow a clean and easy install. They have obviously had a lot of experience and don't want people coming back for simple queries. Hence the instructions are very good.

Hope that helps.

Best regards

Chris

I used to use Maximizer from Dos through to about 7. Was terrible support. Have just purchased again with Maximizer 10 CRM. Hopefully will be better. Looking forward to getting the Macro features working which will not work on Vista 64.